Privacy Notice

At Inner Focus we take the privacy and protection of your data very seriously. This privacy notice has been written in accordance with the General Data Protection Regulation (GDPR). It will explain how Inner Focus Ltd uses, stores and protects the personal data we collect from you when you use our website, and/ or contact us by email or phone. It also explains your privacy rights.

Our status and details

For the purpose of the GDPR, Inner Focus Ltd is the data controller and any enquiry regarding the collection or processing of your data should be addressed to:

Sara Bradly (Director)

Email address: admin@inner-focus.co.uk

Telephone: 01508 530551

Postal address: Inner Focus Ltd, The Union Suite, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.

By using the Website you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.

This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you and should be read in conjunction with those notices.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
Third party links
How do we store your data?
Data accuracy
Use of cookies
Security
Data retention
Data breach
Marketing
Your rights
Changes to our privacy notice
How to contact us
Complaints

What data we collect depends on what our relationship is with you. You may be a counselling client, a client accessing our training or workshops, or our 1:1 focusing sessions, a customer purchasing our products, a freelance worker, or a supplier. Or you may be an organisation making a referral.

What data do we collect?

Inner Focus Limited collects the following data:

Personal identification details. We typically collect your name, address, email address, and phone number.
Bank details and details of financial transactions where applicable.
Sensitive personal data where applicable.

How do we collect your data?

You directly provide Inner Focus Limited with most of the data we collect. We collect data and process data when you:

Contact us by phone, email or website contact form to enquire about our services.
Contact us via Counselling Directory.
Enrol for one of our workshops or training courses (software provided by Coursedate).
Place an order for any of our products.
Voluntarily subscribe to our mailing list (provided by Mailchimp).
Provide a review on our website.
Make a payment via PayPal or BACS.
Use or view our website - via your browser’s cookies.

How will we use your data?

Inner Focus Limited collects your data so that we can:

Communicate with you;
Make appointments;
Provide you with the service you have requested;
Process your order and manage your account, including sending invoices and taking payment;
Where you have consented to receive information about future workshops and training courses we will email you about these via Mailchimp;
Keep accurate financial records for legal purposes;
Fulfil any legal obligations;
Fulfil our duty of care;
Comply with requirements of our insurance should a claim be necessary;
Provide records in the event of a complaint.

Who will my personal information be shared with?

We will NEVER share or sell your details with other companies or organisations for marketing purposes.

Your personal (relevant and necessary) information may be shared with third parties but only for the purposes of the contract we have with you, to deliver marketing communications from us that you have consented to, to process orders for products, or to fulfil legal obligations or a duty of care where there is risk of harm to an individual or the public. This is currently limited to:

Mailchimp - where you have voluntarily signed up or given consent to be added to our mailing list - for the purpose of being informed of future training courses and workshops.
Financial Services, such as PayPal, accounting software, Inner Focus Limited’s bank and accountants - for the purpose of processing financial transactions and to fulfil our legal accountancy obligations.
Coursedate - where you have registered for a training course or workshop.
Official authorities, such as GP, Social Services, Police, Court - where there is a legal obligation, or where there is risk of harm to an individual or the public.
Onward referrals to other professionals/ organisations, where you have consented to this.
Our insurance company where applicable.
BACP (British Association for Counselling and Psychotherapy) in the event of a complaint process.

Third party links

Our website contains links to other websites, such as Mailchimp, Coursedate, Google Maps and PayPal. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy notices, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

How do we store your data?

We have put in place security measures to prevent your data from accidental loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to endeavour to prevent unauthorised access.

Inner Focus Ltd uses a secure UK-based GDPR-compliant website server host, Designtec Ltd. Our website has a SSL certificate, providing a secure, encrypted connection.

We use ProtonMail as an email provider. ProtonMail is GDPR-compliant. It uses end-to-end encryption and zero-access encryption to protect emails at all times. These security measures guarantee that emails cannot be read even if the servers were somehow breached. ProtonMail not only encrypts our messages to you, it also encrypts your messages to us (when you reply to an encrypted email from us). Emails are stored on ProtonMail's secure servers in encrypted format. ProtonMail's zero-access encryption means that data is encrypted in a way that makes it inaccessible even to ProtonMail itself.

Data accuracy

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Use of cookies

Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.

This website uses cookies to ensure that it works correctly and is secure.

We would also like your consent to use cookies to analyse how you use our site. This will help us to improve our service.

Your preferences can be updated at any time by clicking the 'C' icon in the bottom left of our website.

We use the following cookies, depending on what consent you have given;

Functional/Necessary Cookies

These cookies are required to run our website and to save your preferences.

Session Cookie

ASP.NET_SessionId

Required as part of ASP.NET which runs this website to anonymously keep your session active. Deleted when you close your browser.

Cookie Preferences

bongocookieconsent

Saves your cookie consent preferences and prevents cookie disclaimer from displaying every time a page is visited. This cookie lasts 1 year.

statistical cookies

If enabled, these cookies allow us to evaluate the performance of our website through anonymous data on what pages are viewed.

Google Analytics

_ga
_gat
_gid

Used to anonymously track pages that are viewed and measure what actions are taken, for example pages that are visited and how many times forms are completed.

Security

The transmission of information via the internet or unencrypted email is not completely secure. Although we will do our best to protect your personal data once received, we cannot guarantee the security of data while you are transmitting it to our site or email address; any such transmission is at your own risk.

Data retention

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

Data breach

In the event of a data breach we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.

Marketing

If you have requested to be subscribed to our mailing list or have subscribed yourself, then we will send you information about workshops and training courses that we think you might be interested in. We will only do this if you have given consent to be added to our mailing list, or if you have subscribed to our mailing list yourself via our website.

• Mailchimp is our marketing platform.

If you have subscribed and/ or given your consent to receive marketing (as above), you may always opt out at a later date. You can do this by emailing us at admin@inner-focus.co.uk, phoning us on 01508 530551, or you can click on the ‘unsubscribe’ button on any marketing email you receive from us.

Your rights

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

(a) Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.

(b) Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.

(c) Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.

(d) Object to processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.

(e) Restrict the processing of your personal data. This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you.

(f) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.

(g) Withdraw consent. Where we are relying on consent to process your personal data you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Email us at: admin@inner-focus.co.uk
Call us on: 01508 530551
Or write to us: Inner Focus Limited, The Union Suite, The Union Building, 51-59, Rose lane, Norwich, NR1 1BY.

Changes to our privacy notice

We may update this privacy notice to reflect changes to the website and customer feedback. Please regularly review this notice to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Notice. Please do not hesitate to contact us.

How to contact us

If you have any questions about Inner Focus Limited’s privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: admin@inner-focus.co.uk
Call us on: 01508 530551
Or write to us at: Inner Focus Ltd, The Union Suite, The Union Building, 51-59, Rose lane, Norwich, NR1 1BY.

Complaints

If you wish to raise a complaint regarding our use of your personal data then you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk).

If you do wish to raise a complaint then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.

Version: January 2022

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